Privacy Policy

1. Introduction

QVC International Pvt. Ltd. (“QVC”, “we”, “our”, “us”) is a globally operating B2B export and trading organization engaged in the manufacture, supply, and export of ferro alloys and related industrial materials. We are committed to safeguarding the privacy, confidentiality, and integrity of all personal and business information shared with us by clients, partners, vendors, and website users across India and international markets.

This Privacy Policy outlines how information is collected, used, stored, protected, and disclosed in accordance with applicable Indian laws and internationally accepted data protection principles, including where applicable, the General Data Protection Regulation (GDPR) and other global privacy standards.

2. Information We Collect

We may collect and process the following categories of information strictly for legitimate business purposes:

Business & Contact Information: Company name, registered address, contact person details, phone numbers, email addresses.
Commercial & Transactional Data: Purchase orders, invoices, payment confirmations, shipping details, and contractual documentation.
Website & Digital Interaction Data: Information submitted via inquiry forms, RFQ forms, newsletters, or website analytics.
Uploaded Documents: Files submitted for business engagement, compliance, or recruitment purposes.

All information collected is limited to what is necessary for lawful business operations, contractual obligations, and regulatory compliance.

3. How We Use Your Information

The information collected is used for the following purposes:

To process orders, invoices, and deliveries accurately.
To provide timely customer support and respond to inquiries.

To communicate updates about products, services, or company announcements (where the client has opted in).
To comply with applicable legal, regulatory, or export-related obligations.

We do not use client information for marketing or other purposes without prior consent.

4. Sharing of Information

QVC Group does not sell, trade, or rent personal or business information to third parties. Information may be shared only with:

Logistics and shipping partners for the purpose of delivery.
Legal or tax authorities, when required by law.
Business partners or contractors, strictly as needed to fulfill orders or provide services.

All third parties are required to maintain confidentiality and use the information solely for the intended purpose.

5. Data Security

QVC implements industry-standard technical and organizational measures to protect information against unauthorized access, loss, alteration, or misuse. These measures include controlled access, internal policies, and secure data handling practices.

While we take reasonable precautions, no digital transmission or storage system can be guaranteed as fully secure. Users acknowledge this inherent risk when sharing information electronically.

6. Cookies & Website Tracking

Our website may use cookies or similar technologies to enhance user experience and monitor website performance. Cookies do not contain personally identifiable information and are used solely for analytics, functionality, and site improvement purposes.

7. Your Rights

Clients and users have the right to:

Request access to the information we hold about them.
Request correction of inaccurate or incomplete information.
Request deletion of information where it is no longer necessary or legally required.

All requests should be submitted to [Eshan Kanjilal(Email -marketing1@qvcgroup.com)].

8. Retention of Information

QVC Group retains client information only for as long as necessary to fulfill business transactions, comply with legal obligations, resolve disputes, or enforce agreements. Once this period expires, information is securely deleted or anonymized.

9. Updates to this Privacy Policy

QVC reserves the right to update this Privacy Policy to reflect regulatory, operational, or technological changes. Updated versions will be published on official communication channels.

10. Contact Information

For any questions or concerns regarding this Privacy Policy or the use of your information, please contact:

QVC Group

Email: office@qvcgroup.com
Phone: +9133-2419-7677
Address: QVC Head Office, Kolkata, India